1. Is the store’s shipping value exactly the amount I will pay to the Post Office?

• No. As advertised by the Post Office, it is only an estimated value, which can be higher or lower depending on how you pack the package with the products, as well as additional services such as insurance and AR (Acknowledgment of receipt).

2. The delivery time shown in the store, is exactly the time the customer will receive the product?

• No. As advertised by the Post Office, it is only an estimated time, which may be longer or shorter depending on the day and time you post the package at a Post Office branch, or the day and time the pickup will take place at your store. There are also other factors that can delay a delivery, including a truck driver strike, aviation strike, dates when there are many sales like Black Friday, and the entire month of December.

3. What happens when there are multiple products in the store’s shopping cart?

• • • When there are multiple products in the store’s shopping cart, we use a complex method of simulating product packaging, which was developed after more than 8 years of experience with post office freight quotes in OpenCart stores.

4. Why is the freight quote performed on the Post Office website different from the in-store freight quote?

• • • If you want to perform a freight simulation on the Correios site to compare with the freight quote in the store, always make the quote for 1 unit of the product, and always observe if the product in the store was registered with the correct weight and dimensions, in addition to observing if the services of “Own hand delivery”, “Notice of receipt” and “Declaration of value” are selected in “Yes” in the settings of the Correios extension, because if they are, they influence the final value of the freight always for more. An important tip is: Always register the weight and dimensions of the products.

5. Is there a checklist for registering product weights and measurements in the store?

Yes. Before you perform any freight quotes in your store, follow the checklist below:

• • • 1st If the weight unit of the product is kilograms:
      • If the product is 100 grams, then you should register it as: 0.100
      • If the product is 1 kilo, then you should register it as: 1.000
  • • 2nd If the unit of measure is centimeters:
      • If the product is 10cm x 10cm x 10cm, then you should register as: 10.00 x 10.00 x 10.00
  • • 3rd If the product is clothing type:
      • The dimensions have to be measured with the piece folded.
  • • 4º If the product is not rectangular or square shaped:
      • • The product should be measured as if it were in a box of its exact size.